| OurBoards: Top: Main |
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| Is it safe to use a credit card to join? |
| Yes. OurBoards uses CCBILL for credit card payments. They are a very safe company and have strict privacy policy. You can view the privacy policy by CLICKING HERE. |
Posted: 11/26/2001
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| My Password doesn’t work. |
| Our system is case sensitive. You must type in your username and password exactly as you originally typed it on the signup form. If you are unsure of how your username and password appears, you can look up your Our system is case sensitive. You must type in your username and password exactly as you originally typed it on the signup form. If you are unsure of how your username and password appears, you can look up your Our system is case sensitive. You must type in your username and password exactly as you originally typed it on the signup form. If you are unsure of how your username and password appears, you can look up your account information. |
Posted: 11/26/2001
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| How Do I look up my account information? |
| Click here to look up your account information, This will allow you to view your account information, or cancel your account. If you cannot cancel using this option, please fill in the customer support form with as much information as possible, and submit it to CCBill. |
Posted: 11/26/2001
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| My card doesn’t work |
CCBill accept Visa, Mastercard, and Discover. If you received an error after submitting your signup form, and error message will be displayed, and you are not charged. Approvals and errors are issued by the Banking Network, and are not controlled by OURBOARDS or CCBill. - Exceeded Usage Limits
Credit card shows excessive usage. Even if you still have credit left on your credit card, you may receive this message if you have used it for multiple Internet transactions in the same day. The same may be approved later.
- Card Declined at Pre-Auth
Card Rejected, considered high risk based on address verification, usage patterns and history. Make sure that the address you listed corresponds to your billing address with your credit card company. A history of chargebacks and refund requests will result in your card being blocked for many Internet sales.
- Sale Declined By Credit Card Network
Sale was rejected by the banking network. Try the card again later, blocks by the network are usually resolved/removed in a day or so.
- Incorrect address provided
CCBill will compare the address you provide with what your bank has on file. If these do not match, your bank may not accept the charge.
- Invalid Fields
User submitted invalid information or a card number or card type not supported.
- Card Declined - Blocked
Card blocked by processor at either the customers request or for fraudulent usage, etc.
- Declined Due to Chargebacks
Card shows a previous chargeback history. A card with a chargeback history will not be accepted.
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Posted: 11/26/2001
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| I received a warning message that the page is unsecured |
| The certificates in your web browser have expired. Many older versions of web browsers have this problem. While a security window will prompt making it appear that the \page is not secure, it is actually a problem within your browser. You can correct this by going at http://www.thawte.com/certs/server/rollover/contents.html. |
Posted: 11/26/2001
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| I keep getting errors on the signup page |
Our system is very sensitive and requires that each field be filled in. - You must use your name as it appears on your credit card, and your billing address where you receive your credit card statement.
- If you live in a foreign country, and do not have a state, simply use the first 2 letters of the country name, i.e IR for Ireland.
- You must use at least 6 to 8 characters for your username and password
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Posted: 11/26/2001
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| I double clicked the mouse button when selecting submit, will I be billed twice? |
| No, our system has safeguards that prevent you from submitting a successful signup more than once in a two minute time period. |
Posted: 11/26/2001
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Date: 11/26/2001 |
